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User Guide

A step-by-step guide to setting up Jubvo from scratch and adding a 24/7, multilingual AI assistant to your website. Most users go live in about 5 minutes.

Jubvo assistant workspace (Overview screen) — Assistant workspace — Overview screen

On this page

Create an account & sign in
Create your first assistant
Train your assistant
Customize the design
Configure behavior
Add it to your site (publish)
Inbox & live support
Analytics & contacts
Plans & limits
Troubleshooting & FAQ

1Create an account & sign in

Open the panel and use “Create free account” to sign up with your email and a password — no credit card required. Once you sign in, the dashboard opens. If you already have an account, sign in from the same page.

2Create your first assistant

On the home screen, in the My Assistants section, type a name into the + New Bot card (e.g. “Site Assistant”) and create it. Your assistant's workspace opens. The left menu has these sections:

📊 Overview — quick status and shortcuts
🧠 Training — content the bot will learn from
🎨 Design — appearance and behavior
🚀 Publish — embed code for your site
💬 Inbox — live chat and history
📈 Analytics — stats and contacts

Home screen — My Assistants list and Create New Assistant card — Home — “My Assistants” and creating a new assistant

3Train your assistant

In the 🧠 Training section you teach your bot in two ways:

Website scan: Enter your site address and click Scan. Jubvo automatically crawls your pages and learns their content. Pick an auto-scan interval (off / every 6h / 12h / daily / 72h / weekly) and it re-learns whenever your site changes.
Upload document: Upload a PDF, DOCX or image (price list, FAQ, catalog, etc.). Uploaded documents are listed and can be deleted anytime.

Tip: Answer quality depends directly on the training content. Scan your site and upload documents for your most-asked topics — the more accurate information the bot has, the better its answers.

Training screen — website scan and document upload — Training — website scan and document upload

4Customize the design

The 🎨 Design section has four sub-tabs, with a live preview on the right (changes appear within a few seconds):

General: bot name, welcome message, quick questions (one per line, up to 4 — shown as clickable suggestions when the widget opens).
Appearance: primary color (10 ready themes or your own hex), advanced colors; widget style Classic chat or Mascot; size (Small / Medium / Large); font size; position (bottom-right / bottom-left); custom CSS for advanced users.
Behavior and Advanced: see the next step.

Design screen — colors, style and a live widget preview on the right — Design — with a real-time widget preview

5Configure behavior

Still inside 🎨 Design, on the Behavior and Advanced tabs:

System prompt (personality): defines how the bot talks. Ready-made templates are available (Sales, Support, Health tourism, E-commerce).
Trigger: how many seconds before the widget auto-opens and the trigger message to show (e.g. “Hi, can I help?”).
Advanced: live agent button + working hours, contact form, file upload (Pro+), email notification on new contact, WhatsApp number, Calendly booking link, webhook (Zapier/Make) and allowed domains (security — see below).

6Add it to your site (publish)

In the 🚀 Publish section, copy your ready-made code and paste it right before your site's </body> tag. The code looks like this:

Ready integrations are also available: WordPress (downloadable plugin ZIP), Shopify and WooCommerce. As soon as the code is in place, the widget appears on your site.

Security (important): In the Publish section, add only your own domain to “Allowed domains”. Otherwise a malicious actor could embed your code on their own site and run up your AI usage costs.

Publish screen — embed code, WordPress and Shopify integrations — Publish — embed code and ready integrations

7Inbox & live support

In the 💬 Inbox section:

Live chat: message visitors in real time and take over a conversation as a human agent.
History: see all conversation records grouped by visitor.
Notifications: when a new contact (lead) arrives, the 🔔 bell at the top shows a notification and plays a sound; you can toggle the sound on/off.

8Analytics & contacts

📈 Analytics has three sub-tabs:

Statistics: monthly conversations, total contacts (leads) collected, average satisfaction (CSAT) and number of unanswered questions.
Contacts: the name / phone / email / note visitors leave. Search, mark as “Contacted” and export everything as CSV.
Unanswered: questions the bot couldn't answer are listed here — review them regularly and strengthen your training (Step 3).

Analytics screen — collected contacts (leads) table — Analytics — collected contacts and CSV export

9Plans & limits

From the avatar menu at the top right, open 💳 Subscription & Plan. Plans: Free, Hobby, Standard, Pro, Business and Enterprise. The plan banner in Overview shows your trial period and usage (bots/messages). Some features (e.g. file upload) are exclusive to Pro and above and are marked with 🔒 in the panel.

10Troubleshooting & FAQ

The widget doesn't show on my site. Make sure you pasted the code before the </body> tag and added your site to “Allowed domains”. Then clear your browser cache (Ctrl+F5) or try an incognito window.
The bot answers incorrectly / incompletely. Add more training content (website scan + documents) and check the Unanswered tab to fill the gaps.
Does it reply in the visitor's language? Yes. The widget automatically answers in 40+ languages based on the visitor's language — no extra setup needed.
More help. contact@jubvo.com or WhatsApp.

Ready?

Create your assistant, train it and go live on your site in minutes.

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